Our Quality Policy

Boots Ltd is committed to provision of the highest level of quality service standards and value adding marketing of medicines, sundries and medical equipment to our clients. We aim at offering our products and services with a high level of professionalism, effectiveness, reliability, and customer care so as to achieve utmost customer satisfaction.
We ensure that we always endeavour to accurately understand our customers’ specific needs and aim at always meeting and exceeding their expectations so as to have them satisfied with our product and services. We are also committed to ensuring that we consistently comply with all statutory obligations that are related to the pharmaceutical industry.
This is achieved by promoting risk-based thinking, emphasizing focus on customer satisfaction, addressing non conformances appropriately and continual improvement of our processes.